
Orders
Choose your favorite style, upload a clear photo, and place your order. We’ll confirm details by email before starting.
Yes—dogs, cats, birds, rabbits, and even reptiles.
A high-resolution JPG or PNG with good lighting and sharp focus. Our team checks every photo and will email you quickly if we need a different image.
Absolutely. You’ll receive a digital preview and can request changes before printing. We’ll email you when your preview is ready; you can also view it in your customer dashboard.
Email us within 12 hours of purchase. We can usually update details if work hasn’t started.
Yes. Upload clear photos of each pet and we’ll combine them into one illustration.
We’re a digital design studio. Using proprietary photo-editing and custom brush techniques, we transform your original photo into a unique pet portrait.
Shipping & Delivery
Digital proofs are ready in about 2–3 business days. For printed or framed items, add 5–7 days. Shipping time depends on your location.
Once your order is approved, the finished file will be available in your ArtZen Studios account.
- Log in and go to Orders.
- Open the completed order.
- Click Download at the bottom of the page.
Need help? Contact us anytime and we’ll assist with the download.
Usually yes, but some products may ship separately depending on size or production time.
Yes, we ship worldwide. Rates and delivery estimates appear at checkout.
Sorry, no—each piece is custom made. Rush options may be available; contact us to ask.
Returns & Refunds
Because each portrait is custom made, we don’t accept returns or refunds. If there’s an issue with your order, contact us and we’ll make it right.
We offer unlimited free revisions. Once you receive your preview, you have 3 days to request edits or approve it. If we don’t hear from you after 3 days, we’ll consider it approved and proceed with printing.
Account & Privacy
Click “Forgot password?” on the login page to reset it securely.
Your information is used only to process orders and is never shared. See our Privacy Policy for details.
Couldn’t find your answer?
We’re here to help. If you couldn’t find the information you were looking for, please reach out to us directly. our team is eager to assist you.